Summary

The Compliance Manager is responsible for all compliance support for the company’s life insurance product line including regulatory implementation, oversight, operational monitoring, and new product launch advisory support. This role serves as compliance support for new product implementations and acts as the primary compliance resource supporting Operations, Distribution, and TPA teams for life-related matters. This position plays a critical role in identifying regulatory risks and ensuring regulatory requirements are effectively documented, implemented, monitored, and sustained. The position also serves as backup for the Market Conduct Annual Statement (MCAS) filing process and plays a key role in assisting with MCAS data analysis and validation. The Compliance Manager also plays a key role in regulatory change management, operational compliance testing, and business advisory support.

 

Major Duties and Responsibilities include the following:

 

General Life Compliance Duties

• Serve as primary compliance lead for projects involving life insurance products.
• Monitor, interpret, and partner with Operations to implement state and federal regulations.
• Maintain and update 50 state regulatory matrices as necessary.
• Partner with IT and Operations to develop and maintain monitoring controls to demonstrate compliance with life regulatory requirements.
• Conduct routine compliance reviews and testing of life-related processes, procedures, forms, disclosures, training materials, and system outputs.
• Analyze life operational data (surrenders, exchanges, replacements, claims handling, complaint trends, producer activity) to identify compliance risks and anomalies.
• Partner with business on root cause analysis and corrective action development for identified exposures.
• Become fully trained on MCAS process to serve as backup to the Compliance Manager for all applicable MCAS filings, including:
• Familiarity with the MCAS system and submission process
• Familiarity with the data calls, definitions, ratios and csv file formats
• Familiarity with the MCAS team, relationships and queries
• Data validation and analysis
• Assisting with implementation of new NAIC requirements
• Supporting responses to NAIC and regulator inquiries
• Supporting continued growth, development, and documentation of the MCAS process
• Support compliance with risk assessments and regulatory reporting initiatives.
• Document compliance opinions, risk assessments, and issue tracking in accordance with department standards.
• Maintain and report on Life compliance metrics, investigate variances and propose compliance solutions if remediation is needed.
• Support and serve as backup to the Annuity Compliance Manager as needed

 

New Life Product Launch Support (In partnership with Legal, Actuarial and Operations):

• Act as embedded compliance advisor during new life product development and enhancement initiatives.
• Participate in product design discussions to identify regulatory risks and structural concerns early in development.
• Review product features (crediting strategies, surrender charges, riders, bonuses, income features, market value adjustments, etc.) to assess regulatory implications.
• Evaluate product structure for potential regulatory vulnerabilities.
• Review draft contracts, applications, disclosures, producer materials, and policy forms for regulatory risk and clarity.
• Identify potential regulatory conflicts and recommend mitigation strategies.
• Assess distribution model implications (independent agents, affiliated distribution, etc.) from a compliance and supervision perspective.
• Partner with Product, Actuarial, Legal, and Operations teams to ensure regulatory requirements are embedded in business workflows prior to launch.
• Provide compliance input on administrative system configuration and procedural workflows to ensure proper controls.
• Support implementation of training requirements associated with new life products.
• Assist with readiness reviews prior to product launch to confirm operational compliance controls are in place.

 

Business Advisory & Cross-Functional Support

• Serve as compliance liaison to Life Operations (New Business, Suitability Review, Customer Service, Replacements, Claims).
• Provide clear, actionable regulatory guidance to business partners.
• Develop subject matter expertise in life product administration systems and TPA processes to ensure contractual and regulatory alignment.
• Ensure TPA administrative processes align with contractual and regulatory obligations.
• Assist with market conduct examination preparation related to life products.
• Represent Compliance in cross-functional governance and product committees.

• Train other business areas in compliance processes.
• Other duties may be assigned as appropriate.

 

Supervisory Responsibilities

This job currently has no supervisory responsibilities. 

 

Job Qualifications

To perform this job successfully, an individual must be able to satisfactorily perform each essential duty with a high level of independence.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

 

Education & Experience:

• Bachelor’s degree preferred.
• Minimum 5–8 years of insurance compliance and/or life operations experience.
• Strong working knowledge of fixed and/or indexed life products and their lifecycle.
• Demonstrated knowledge of regulatory requirements that impact life insurance operations.
• Experience reviewing/approving administrative guidelines and Standard Operating Procedures.
• Experience participating in or advising on new product launches.
• Experience working with Third Party Administrators (TPAs).
• Experience conducting compliance testing and operational monitoring.
• Strong data analysis capabilities related to life business activity.
• Prior involvement in life-focused market conduct exams.
• Experience reviewing life contracts and disclosure documents.
• Experience with multi-state product rollouts.
• Familiarity with distribution supervision frameworks.
• Direct experience with MCAS and NAIC reporting requirements
• Basic knowledge and understanding of annuities

 

Technical Skills:

• Advanced Excel proficiency (pivot tables, trend analysis, large dataset review).
• Ability to work with CSV files and structured regulatory reporting data.
• Ability to evaluate product mechanics and assess regulatory implications.
• Strong regulatory research and interpretation skills.
• Familiarity with insurance administrative systems.
• Ability to analyze structured data outputs and identify market conduct risks.

 

Competencies:

• High degree of independence and accountability.
• Strong regulatory risk identification and mitigation mindset.
• Ability to translate complex regulatory standards into operational controls.
• Strategic thinking balanced with operational detail orientation.
• Confidence participating in product design discussions with senior stakeholders.
• Clear and persuasive written and verbal communication skills.
• Ability to challenge constructively and raise concerns when appropriate.
• Strong project management and prioritization capabilities.

 

Preferred Qualifications:

• Experience interacting with state insurance regulators.
• FINRA Registration(s), LOMA designations or other higher education qualifications
• Experience supporting multi-state life insurance compliance programs.
• Experience participating in compliance risk assessments.
• Knowledge of 50-state survey tracking or regulatory matrix management.

 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

 

While performing the duties of this job, the employee is frequently required to sit.  The employee is frequently required to talk or hear.  Specific vision abilities required by this job include close vision.

 

Working Conditions & Location

• Remote work eligible.
• Periodic travel may be required for meetings or regulatory conferences.
• Primarily sedentary professional work environment.