• Lead, develop and execute the strategic vision for the 3(16) Fiduciary Services Team and other emerging service offerings as assigned • Lead and mentor a team, ensuring professional development and performance excellence • Establish KPIs and monitor team performance to ensure service quality and compliance • Serve as the primary authority for, and ensure timely completion of ERISA 3(16) fiduciary responsibilities, including plan administration, operational compliance, and timely filings • Oversee the review and approval of plan transactions, distributions, and amendments in accordance with regulatory requirements • Ensure adherence to Department of Labor (DOL) and IRS regulations, mitigating fiduciary risk for clients and the firm • Establish and maintain policies, procedures, and workflows to ensure consistent and efficient delivery of services • Collaborate with senior leadership to identify opportunities for service enhancements and business growth • Drive continuous improvement initiatives to enhance efficiency and improve client experience • Act as a subject matter expert for advisors, plan sponsors, and internal stakeholders on fiduciary responsibilities and best practices • Resolve escalated client issues with professionalism and urgency • Monitor regulatory changes and industry trends, updating policies and procedures accordingly • Maintain accurate documentation and audit trails for all fiduciary activities • Conduct regular team meetings, provide performance feedback, and foster a collaborative work environment • Conduct regular client reviews to assess service satisfaction and identify opportunities for improvement • Collaborate with sales and marketing to review and update marketing materials related to 3(16). • Develop, manage, and monitor the fiduciary services department budget, ensuring alignment with organizational goals and cost efficiency • Forecast resource needs and allocate funds to support operational priorities and growth initiatives • Provide regular financial reporting and analysis to senior leadership