• Develop and execute the vision and roadmap for pharmacy hub operations aligned with organizational goals • Drive innovation in hub services through technology, automation, and process optimization • Oversee day-to-day hub operations including benefits verification, prior authorization, financial assistance, and patient onboarding • Ensure compliance with regulatory requirements, HIPAA, and industry standards • Partner with IT and product teams to implement digital solutions that streamline workflows and improve patient/provider experience • Leverage data analytics for performance monitoring and continuous improvement • Collaborate with manufacturers, specialty pharmacies, payers, and providers to ensure smooth coordination and service delivery • Serve as the primary liaison for internal and external stakeholders on hub-related initiatives • Build and lead a high-performing team, fostering a culture of accountability, innovation, and patient-centricity • Provide coaching, mentorship, and professional development opportunities