• Ensure cohesive and timely delivery of accessibility and localization professional services. • Support pre-sales activities by articulating company capabilities and differentiators to clients. • Collaborate with Sales and Pre-Sales to support accessibility and localization related customer requirements, proposals and RFP responses. • Oversee creation of project estimates, statements of work (SOWs) and project plans. • Provide subject matter expertise during complex implementations or escalations involving accessibility, translation and localization requirements. • Engage with clients to advise on accessibility strategy, risk mitigation, and best practices. • Partner with project teams to identify risks early and guide remediation strategies. • Work with the Document Accessibility Services (DAS) production teams on best practices. • Manage the building and delivery of training programs to upskill Professional Services teams and customers on accessibility and localization products and services. • Define and implement KPIs to measure maturity, compliance posture, delivery quality, and client impact. • Establish reporting mechanisms and executive dashboards to provide visibility into performance across engagements. • Conduct periodic maturity assessments and gap analyses to identify improvement opportunities. • Drive remediation strategies and continuous improvement initiatives informed by data and performance insights. • Partner with Product, Development, Sales, and Customer Support teams to ensure cohesive integrations meeting customer expectations. • Provide guidance in SAF-Tech and DAS SAFe-Tech meetings as required. • Serve as a trusted advisor to customers on accessibility best practices within implementations and service engagements. • Represent the organization in accessibility forums, industry groups, and customer advisory sessions. • Championing the voice of customers with accessibility needs, ensuring their feedback informs service methodologies and product enhancements