• Act as a technical leader for the Javelina platform, making key architectural decisions and designing scalable solutions that integrate seamlessly with other systems. • Serve as a subject matter expert on vendor platforms and business processes, delivering strategic guidance to cross-functional teams. • Translate business and technical requirements into effective system solutions aligned with organizational needs and enterprise standards. • Develop and maintain comprehensive documentation, including Standard Operating Procedures (SOPs), user manuals, and desk-level guides. • Support strategic projects, providing gap analysis, defining system requirements and leading user acceptance testing. • Monitor and maintain vendor platform functionality, ensuring performance aligns with platform KPIs and organizational SLAs. • Design and manage a repeatable release management framework for vendor platforms, ensuring consistent deployment and change control practices. • Build strong vendor relationships during implementation by establishing issue management, invoice reconciliation, and SLA monitoring frameworks; transition vendor ownership to appropriate HPA team members when appropriate • Facilitate internal user groups and gather stakeholder feedback on platform usability, accessibility, effectiveness, and system compatibility. • Demonstrate commitment to our core competencies of being authentic, curious, creative, empathetic and outcome oriented.