• Serve as the primary point of contact for a large-scale book of business, acting as a trusted advisor by balancing low-touch strategy with high-efficiency execution. • Partner with CS leadership to identify and build initiatives that automate customer engagement, ensuring partners move seamlessly through their journey via tech-enabled "plays" and campaigns. • Guide the end-to-end customer experience, from kickoff to renewal, using a mix of live calls, webinars, and asynchronous support to drive deep platform adoption and sustainable MTSS practices. • Own the full commercial lifecycle for your portfolio, including managing renewals within HubSpot, generating quotes, and maintaining accurate forecasting for your book of business. • Identify and qualify expansion and upsell opportunities by monitoring account health and usage, ensuring our partners are aware of the full value Branching Minds can provide. • Build and manage automated customer journeys in ChurnZero to streamline the renewal process and identify commercial risk or opportunity at scale. • Proactively monitor usage, health metrics, and milestones to deliver Beginning, Middle, and End-of-Year progress updates that highlight ROI and address risks before they lead to churn. • Act as a liaison between your partners and our internal Product and Marketing teams, translating customer feedback into scalable solutions and highlighting success through case studies and advocacy. • Deliver high-quality guidance through live-chat, email, and recorded platform walkthroughs, serving as an MTSS and Branching Minds subject matter expert for your portfolio.