• Create new content, including written/printed assets, digital assets, and online programs, question and rationale writing, classroom resources, and scripts and delivery for video assets, based on market demand, client, student, and Kaplan faculty feedback, industry research and best practices, and internal guidance from instructional design and learning analytics partners. • Work closely with the content and product managers as well as other content specialists to review written, online, and other media for quantitative and qualitative content regarding relevance, quality, and accuracy. • Suggest improvements/additions to existing content. • Respond to customer and student inquiries and support marketing, sales and customer engagement teams by participating in customer meetings, webinars, community forums, and other related events. • Audit classes and other live instruction events to ensure alignment with the intended content scope and performance and provide feedback to faculty. • Participate as a team member by communicating project status and work with other teams to meet tight deadlines. • Independently manage research activities and other product development projects. • Aid in the training of content specialists and others in content development projects. • Test products before release for content quality and technical aspects. • Perform additional duties as assigned by the supervisor to achieve organizational goals.