Spanish Bilingual Communication Assistant
Location
Minnesota
Posted
44 days ago
Salary
$14 - $15 / hour
High SchoolSpanishEnglish
Job Description
• Facilitate phone calls between deaf or hard-of-hearing individuals and hearing individuals
• Collaborate with team members to ensure communication access
• Use technical communication solutions to support interactions
• Adhere to call scripts and protocols during interactions
Job Requirements
- Fluent in Spanish and English
- A minimum of a High School Diploma or equivalent
- 18 years of age or older
- Typing Speed of 45 words per minute with 90% accuracy to qualify for training
- Ability to type at 60 words per minute with 95% accuracy to graduate training
- Excellent customer service experience and a relaxed/calm demeanor
- Ability to work various schedules including weekdays, weekends, evenings, and holidays
- Must be able to pass skill assessments administered by a local recruiter
- Private and quiet office space with a closed door
- Hard-wired internet connection via ethernet cable (cable provided by CSD)
- High-speed internet connection (3.0 MG download; 1.2 MG upload)
Benefits
- Opportunity to work from home
- Starting wage of $14.00 per hour
- $15.50 per hour after completing training and passing a Spanish fluency test
- Hiring for full-time & part-time positions
- Eligible for salary increases twice a year
- Paid time off (for all employees)
- Remote Work Stipend
- Employee Assistance Program (available immediately, no employee cost)
- Employee rewards for good attendance and performance
- Student loan forgiveness eligibility (due to non-profit status)
- Downtime is YOUR time
- No sales, no quotas, no tech support, no customer conflict de-escalation
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