• Define and execute the multi-year strategic plan for the global Professional Services organization • Work with Product Marketing and Engineering to develop a portfolio of high-value, scalable services • Collaborate closely with leadership across Sales, Partner Ecosystem, Customer Success, and Product Management • Own and manage the global Professional Services financial goals • Oversee all professional services engagements, establishing robust global project governance • Establish, monitor, and drive continuous improvement based on key performance indicators • Strategically leverage, enable, manage, and scale a global network of Professional Services partners and subcontractors • Recruit, onboard, and retain a world-class team of Professional Services Directors, Consultants, Architects, and Engagement Managers • Provide executive leadership, mentorship, and career development to the team