CompQsoft
Digital Transformation Partner: We build, modernize, & manage mission-critical systems to create competitive advantage.
D365 Solution Architect – Customer Engagement
Solutions EngineerSolutions EngineerFull TimeRemoteTeam 501-1,000Since 1998H1B No SponsorCompany SiteLinkedIn
Location
United States
Posted
39 days ago
Salary
Not specified
Bachelor Degree8 yrs expEnglishAzureERP
Job Description
• Define solution architecture for Dynamics 365 CE implementations and enhancements
• Design customer journey solutions across Sales, Service, Marketing, and Contact Center scenarios
• Lead integration architecture with ERP, marketing platforms, contact centers, and third-party systems
• Establish data model, security roles, and governance frameworks
• Guide Power Platform usage including Power Apps, Power Automate, and Power BI
• Lead design workshops, architecture reviews, and technical decision making
• Support presales activities including demos, estimates, and solution proposals
• Ensure solutions align with Microsoft best practices and roadmap
Job Requirements
- 8–10+ years of CRM experience with 5+ years on Dynamics 365 CE
- Strong functional and technical knowledge across Sales, Customer Service, and Power Platform
- Experience leading enterprise CRM implementations
- Strong stakeholder management and communication skills
- Experience using Azure DevOps (ADO)
- Experience delivering projects via hybrid waterfall/agile methodologies including Scrum
- Experience with Omnichannel, Contact Center, or AI-powered service solutions
- Power Platform certifications (PL-200, PL-600)
- Experience with Azure integration and Dataverse
Benefits
- Employee is required to travel to business and customer locations, locally and/or nationally up to 20-30%.
