Director, Professional Services, Accessibility and Localization

Application Deadline: 7 March 2026

Department: Product Support

Employment Type: Full Time

Location: Remote U.S.

Compensation: $140,000 - $175,000 / year

Description

POSITION REQUIREMENTS

• Ensure cohesive and timely delivery of accessibility and localization professional services.
• Support pre-sales activities by articulating company capabilities and differentiators to clients.
• Collaborate with Sales and Pre-Sales to support accessibility and localization related customer requirements, proposals and RFP responses.
• Oversee creation of project estimates, statements of work (SOWs) and project plans.
• Provide subject matter expertise during complex implementations or escalations involving accessibility, translation and localization requirements.
• Engage with clients to advise on accessibility strategy, risk mitigation, and best practices.
• Partner with project teams to identify risks early and guide remediation strategies.
• Work with the Document Accessibility Services (DAS) production teams on best practices.
• Manage the building and delivery of training programs to upskill Professional Services teams and customers on accessibility and localization products and services
• Define and implement KPIs to measure maturity, compliance posture, delivery quality, and client impact.
• Establish reporting mechanisms and executive dashboards to provide visibility into performance across engagements.
• Conduct periodic maturity assessments and gap analyses to identify improvement opportunities.
• Drive remediation strategies and continuous improvement initiatives informed by data and performance insights.
• Partner with Product, Development, Sales, and Customer Support teams to ensure cohesive integrations meeting customer expectations.
• Support pre-sales activities by articulating accessibility and localization capabilities and differentiators to clients.
• Provide guidance in SAF-Tech and DAS SAFe-Tech meetings as required
• Serve as a trusted advisor to customers on accessibility best practices within implementations and service engagements.
• Represent the organization in accessibility forums, industry groups, and customer advisory sessions.
• Championing the voice of customers with accessibility needs, ensuring their feedback informs service methodologies and product enhancements

ABILITY, EXPERIENCE & EDUCATION

• 10+ years of progressive leadership experience in accessibility, digital compliance, Professional Services, or related field.
• Deep knowledge of accessibility standards and regulatory frameworks (WCAG, ADA, Section 508).
• Demonstrated experience building and scaling governance frameworks and operational standards.
• Strong analytical capabilities with experience defining and tracking KPIs.
• Executive-level communication and stakeholder management skills.

• Experience in enterprise software implementation and consulting environments.
• Experience in SaaS, enterprise software, or digital transformation services.
• Experience in enterprise transactional document delivery and Customer Communications Management (CCM) environments
• Accessibility certifications such as CPACC, WAS, or CPWA.
• Background in inclusive design, human-centered design, or user research.
• Experience working directly with customers on accessibility requirements or audits.

• Strategic Leadership, Risk Management, Operational Excellence
• Timely delivery of Professional Services project deliverables
• Improved customer satisfaction with Professional Services projects
• Demonstrated leadership in accessibility thought leadership and customer advocacy.

• A bachelor’s degree with an emphasis in computer science, engineering, business, or marketing or equivalent.

What is in it for you?

• Be part of a growing company and team. 
• Competitive salary (Commensurate with experience and position and eligible commission) Note: The posted salary range is base pay only.  
• Excellent benefits
  • Medical
  • Dental
  • Vision
  • Short Term Disability
  • Long Term Disability
  • Group and Voluntary Life
  • Sick Time Pay
  • Vacation Pay
  • Holiday Pay
• Be part of a rapidly growing software company