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Role Description

As a Professional Services Operations Specialist, you will support Professional Services leadership and delivery teams by running key operational rhythms, maintaining accurate operational data, and producing reporting that enables informed decision-making. You will help ensure projects are staffed effectively, internal workflows run smoothly, and operations scale through strong documentation and continuous improvement.

This position is 100% remote.

Responsibilities

• Reporting & Business Rhythm: Produce recurring PS operational reporting (scorecards, capacity/utilization, delivery health) and facilitate weekly/monthly operating cadences with PS leadership and leads.
• Resource Planning & Staffing Support: Coordinate project staffing workflows, maintain allocation plans, and support recurring resourcing huddles and ad-hoc resourcing requests.
• Operational Execution: Support consistent project setup and ongoing operational needs (onboarding, time entry hygiene, approvals/locks, PTO tracking, meeting logistics, escalations cadence).
• Process & Documentation: Maintain SOPs, checklists, and internal documentation; identify and implement workflow improvements to reduce manual effort and increase consistency.
• Cross-Functional Coordination: Partner with PS leadership, PMO, Finance, IT, and tooling owners to ensure clean handoffs, accurate data, and timely resolution of operational issues.
• Partner Operations Support: Assist with partner onboarding/offboarding workflows and operational coordination (documentation, access requests, compliance steps, and utilization/time audit support as needed).

Qualifications

• Experience in Professional Services Operations, Resource Planning, PMO operations, or a similar role supporting a delivery organization.
• Strong reporting and analytical skills; able to translate operational data into actionable insights.
• Working knowledge of resource planning, project staffing, and operational cadence management.
• Strong process discipline and documentation habits (SOPs, checklists, repeatable workflows).
• Comfortable coordinating across multiple stakeholders and handling competing priorities.
• Familiarity with PSA/project management tools and systems (tool-agnostic; specific tools a plus).
• AWS Cloud Practitioner Certification (required within 1 year of hire).

Company Description

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.