The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination.
Residency Coordinator
Location
United States
Posted
13 days ago
Salary
Not specified
No structured requirement data.
Job Description
Role Description
The Residency Coordinator will develop new business processes and new communications to improve the functionality of the residency department.
- Correspond with students by phone, in person, and by e-mail regarding residency issues
- Research complex residency issues and consult with the Assistant Director of Residency regarding resolution of those issues
- Handle student escalations
- Serve as a liaison with other units that serve students
- Manage residency petition processing, including receiving incoming petitions, reviewing petitions and supporting documentation, and approving or denying requests
- Assist with residency data cleanup processes
- Assist with training new and existing staff on residency policies and procedures
- Conduct quality assurance processes to review residency classification decisions
- Assist with managing special projects to implement new residency policies and procedures
- Perform other job related duties as assigned
Qualifications
- Bachelor’s degree from an accredited institution of higher learning
- Two (2) years of relevant work experience, preferably in higher education
- Experience using a student information system, a document management system, and a customer relationship management system
- Excellent customer service skills
- Ability to communicate calmly, effectively, and professionally
- Excellent written communication skills and critical thinking skills
- Ability to quickly analyze and resolve issues
- Ability to handle a high volume of tasks with close attention to detail
Requirements
- Experience working with PeopleSoft and Salesforce (preferred)
- Previous experience with residency policies and procedures in a higher education institution (preferred)
- Knowledge of student information systems and databases
- Experience using a document management system and/or customer relationship management database
Benefits
- Generous Time Off: 22 days of paid vacation, 15 days of sick leave, 3 personal days, and 16 paid holidays (17 during general election years)
- Comprehensive Health Coverage: Access to health care, medical with vision, dental, and prescription plans for both individuals and families
- Insurance Options: Term Life Insurance, Accidental Death and Dismemberment Insurance, and Long-Term Disability (LTD) Insurance
- Retirement Stipend: Equal to 7.25 percent of base salary
- Supplemental Retirement Plans: 401(k), 403(b), 457(b), and various Roth options
- Tuition Remission: Eligible immediately for Tuition Remission at UMGC or at University of Maryland College Park
Company Description
The University of Maryland Global Campus (UMGC) is an equal opportunity employer and complies with all applicable federal and state laws regarding nondiscrimination.
Job Requirements
- Bachelor’s degree from an accredited institution of higher learning
- Two (2) years of relevant work experience, preferably in higher education
- Experience using a student information system, a document management system, and a customer relationship management system
- Excellent customer service skills
- Ability to communicate calmly, effectively, and professionally
- Excellent written communication skills and critical thinking skills
- Ability to quickly analyze and resolve issues
- Ability to handle a high volume of tasks with close attention to detail
- Experience working with PeopleSoft and Salesforce (preferred)
- Previous experience with residency policies and procedures in a higher education institution (preferred)
- Knowledge of student information systems and databases
- Experience using a document management system and/or customer relationship management database
Benefits
- Generous Time Off: 22 days of paid vacation, 15 days of sick leave, 3 personal days, and 16 paid holidays (17 during general election years)
- Comprehensive Health Coverage: Access to health care, medical with vision, dental, and prescription plans for both individuals and families
- Insurance Options: Term Life Insurance, Accidental Death and Dismemberment Insurance, and Long-Term Disability (LTD) Insurance
- Retirement Stipend: Equal to 7.25 percent of base salary
- Supplemental Retirement Plans: 401(k), 403(b), 457(b), and various Roth options
- Tuition Remission: Eligible immediately for Tuition Remission at UMGC or at University of Maryland College Park
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