• Serve as a primary point of contact for assigned customers, building trusted relationships and ensuring ongoing satisfaction. • Actively engage with customers to understand their goals, challenges, and success metrics, and align Radiant’s solutions accordingly. • Provide proactive guidance and best practices to help customers maximize value from the product. • Support customer onboarding efforts to ensure smooth implementation and early success. • Monitor product usage and adoption trends, identifying opportunities to improve engagement and outcomes. • Track customer health indicators, satisfaction metrics, and potential churn risks. • Escalate issues as needed and coordinate with internal teams to resolve customer challenges in a timely manner. • Gather customer feedback and insights and communicate them clearly to product and leadership teams. • Partner with Sales and Account Management to support renewals and identify expansion opportunities within existing accounts.