TaskUs
Digital Customer Experience. Trust & Safety. AI Services.
Seasonal Tax Product Expert
Location
North Carolina + 1 moreAll locations: North Carolina, Texas
Posted
6 days ago
Salary
Not specified
High School1 yr expEnglish
Job Description
• Serve as a critical link between customer and software interface
• Provide software guidance and technical troubleshooting
• Enhance overall user experience
• Identify software pain points and provide feedback to engineering teams
Job Requirements
- 1–2 years of experience in customer service or technical support
- Must be 'digitally native' and capable of managing multiple windows
- Exceptional verbal and written communication skills
- Comfortable on camera for video interactions
- Problem-solving skills related to technical issues
- Comfortable using communication tools like Slack or Microsoft Teams
- Education: Minimum of a High School Diploma or GED; a Bachelor’s degree is considered a plus
Benefits
- Competitive industry salaries
- Comprehensive benefits packages
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
