SCAN
SCAN is a mission-driven organization that is tackling some of the biggest issues in health care for older adults.
Experience Analyst
Location
California
Posted
2 days ago
Salary
$92.4K - $133.7K / year
Bachelor Degree2 yrs expEnglishTableau
Job Description
• Analyze frontline performance and experience data to identify trends, pain points, and improvement opportunities.
• Gather and synthesize Rebel (frontline) feedback through surveys, QA data, and voice-of-employee inputs.
• Support frontline experience initiatives that improve day-to-day work conditions and service delivery.
• Translate QA and performance insights into actionable recommendations for coaching and development.
• Partner with HR and Operations to support career pathing and promotion readiness using data-driven insights.
• Evaluate training and onboarding effectiveness and identify gaps aligned to role expectations.
• Execute and support the Voice of Employee program, including reporting and action planning.
• Coordinate cross-functional improvement projects impacting frontline experience and member.
Job Requirements
- Bachelor's Degree or equivalent experience
- 2–4 years of experience in analysts, operations, customer experience, workforce analytics, QA, or frontline support role
- Experience analyzing performance data, survey results, or QA findings in a customer-facing environment.
- Experience working cross-functionally with Operations, HR, or Customer Experience teams.
- Data analysis & interpretation (Excel, Tableau, dashboards, trend analysis)
- Clear written and verbal communication
- Attention to detail with big-picture thinking
- Continuous Improvement – Proactively seeks opportunities to improve processes and experiences
Benefits
- Robust employee recognition program
- Generous paid-time-off (PTO)- 11 paid holidays per year, 1 floating holiday, birthday off, and 2 volunteer days
- Excellent 401(k) Retirement Saving Plan with employer match
- An annual employee bonus program
- Robust Wellness Program
- Tuition reimbursement
