• Be the technical expert on customer use cases, configuration and tech stack • Deliver structured, outcome-focused engagements that drive platform usage and customer value • Identify and guide expansion and optimization opportunities as customer needs evolve • Conduct usage reviews and platform audits to maximize ROI/value • Lead strategic conversations with Customer to align business objectives with platform execution • Provide actionable recommendations based on data insights, technical design, and industry best practices, taking said action on behalf of the customer, where possible • Document the project, including requirements, actions, outcomes and ROI-related deliverables • Partner with CSMs and Customers to build mutually agreed-upon success plans that drive high-value engagements, resulting in retention and growth • Advocate internally for customer needs and serve as a voice to Product and Engineering teams • Participate in strategic planning, roadmap discussions, and Executive Business Reviews • Maintain detailed records of account activity and engagement history in CS tools • Share field insights, scalable solutions, and best practices across the organization • Contribute to improving delivery playbooks, engagement models, and consulting frameworks • Help refine internal processes to ensure TAM activities are efficient, impactful, and measurable • Occasional travel may be required for strategic customer engagements