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Customer Care Specialist

Customer SupportCustomer SupportFull TimeRemoteTeam 1,001-5,000Since 1965H1B No SponsorCompany SiteLinkedIn

Location

Pennsylvania

Posted

10 days ago

Salary

$17 - $23 / hour

High School2 yrs expEnglish

Job Description

• Assist customers who use our phone channel with best in class service through effective listening skills, empathy and efficiency. • Keep up to date with changing Fulton Bank policies and procedures, systems, product knowledge and federal banking regulations. • Proficient in accessing, navigating, obtaining and editing data in various bank systems to provide accurate customer consultation and resolution. • Support the resolution of customer requests by facilitating service requests to operational back office teams. • Manage risk by maintaining compliance with applicable regulations and Fulton policies and procedures. • Drive proactive sales/referral conversations through our phone channel. • Support customers' financial health through consultative conversations.

Job Requirements

  • High School Diploma or equivalent (Required)
  • 2 or more years customer service (Required)
  • Proficient in Federal Banking Regulations
  • Proficient in using a computer with MS Windows for work-related tasks
  • Internet download speed of at least 100 Mbps

Benefits

  • Medical plans with prescription drug coverage
  • Flexible spending account or health savings account
  • Dental and vision insurance
  • Life insurance
  • 401(k) program with employer match
  • Employee Stock Purchase Plan
  • Paid time off programs including holiday pay and paid volunteer time
  • Disability insurance coverage
  • Maternity and parental leave
  • Adoption assistance
  • Educational assistance
  • Robust wellness program with financial incentives

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