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Role Description

The Sales Support Coordinator is a highly collaborative, service-oriented role responsible for supporting Easy Ice sales teams and ensuring a seamless customer and prospect experience. This position supports an assigned sales team—Field Sales, Strategic Growth, or Enterprise—and is also cross-trained to assist other sales channels as needed.

The Sales Support Coordinator partners closely with Sales, Operations, Supply Chain, and Installation Coordinators to help execute the sales process from initial contact through onboarding. This includes:

• Managing inbound calls
• Qualifying leads
• Assisting with customer agreements
• Coordinating installations
• Ensuring accurate communication between internal teams and the customer

Because this is a remote role, strong communication skills—especially over the phone—are essential.

Qualifications

• High school diploma required; Associate degree or higher preferred
• Previous experience in sales support or customer service preferred

Requirements

• Exceptional verbal and written communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong organizational skills and attention to detail
• Proficiency with Salesforce and Microsoft Office Suite
• Customer-focused mindset with strong problem-solving skills
• Ability to work independently in a remote environment

Benefits

• Competitive pay
• Excellent Medical/Dental/Vision/Group Life
• 401k Company Match
• PTO and Holiday Pay
• Fitness Membership Reimbursement
• Hands-on experience that promotes a growth-oriented culture
• Personal growth opportunities which encourage employees to “think outside the box”
• Challenging and meaningful work that fosters learning and development
• Fun fast-paced company culture and work environment
• Collaborative team environment to support and mentor each other