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Role Description

The UX Researcher will join a highly focused, cross‑functional product pod dedicated to conceiving, building, and launching entirely new products. This team operates with significant autonomy, enabling deep exploration, rapid experimentation, and end‑to‑end product development. Research is foundational to the group’s success—informing what problems to solve, shaping early concepts into viable prototypes, and guiding products toward market readiness. The role requires excellence across formative, iterative, and evaluative research to uncover opportunities, refine ideas, and ensure product‑market fit.

• Partner closely with researchers, designers, product managers, and engineers to identify opportunities, define product direction, and deliver meaningful new products.
• Independently and collaboratively develop and execute comprehensive research roadmaps aligned to product goals.
• Lead and conduct research studies across all phases of the product lifecycle, including foundational discovery, iterative concept testing, and evaluative assessments.
• Contribute insights that shape product strategy, influence execution, and support go‑to‑market planning.
• Manage external research vendors to extend team capacity and ensure high‑quality research execution.

Qualifications

• BA/BS in a human‑behavior–related field such as Human‑Computer Interaction, Psychology, Sociology, Communication, Information Science, Media Studies, Computer Science, or Economics.

Requirements

• Exceptional verbal and written communication skills, with the ability to translate complex findings into clear, actionable insights.
• Strong problem‑solving abilities and interpersonal skills, with a customer‑centric mindset.
• Proven ability to work independently, manage multiple priorities, and operate with autonomy.
• Experience using quantitative data to support hypotheses and strengthen research recommendations.
• Skilled in storytelling to drive alignment and influence diverse audiences.
• Demonstrated judgment and decision‑making skills to balance competing demands in a fast‑moving environment.

Benefits

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Company Description

The New Product Experimentation (NPE) group focuses on identifying unmet needs and developing innovative, zero‑to‑one product solutions. Operating as a tightly integrated pod, the team has significant freedom to explore new ideas, validate opportunities, and bring novel products to market. Research is central to discovering insights, shaping concepts, and ensuring product readiness.