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Role Description

This role engages with candidates to ensure compliance and all supporting documentation is obtained for background screenings. They provide support to candidates through the background screening process.

• Engage candidate for supporting documents or information pre-background screen.
• Assist candidate with dispute or consumer statement portion.
• Utilize in-house system for input of information to the lead.
• Required to obtain FCRA certification and maintain basic certification.
• Supports the RFI process via email or phone contact.
• Explain process to candidates, guiding them through the system.
• Take inbound calls from candidates.

Qualifications

• Prior customer service experience, including high-volume inbound calls.
• Experience responding to escalated calls/customer complaints and providing resolutions.
• Knowledge of the FCRA and able to pass FCRA Basic Certification Program.
• Ensure adherence to policies, regulations and processes, ability to exercise sound judgement and reasoning and resolve problems.
• Superior communication skills.
• Proficient in Microsoft Word and Excel, email, internet and computer-based applications.
• Time management skills, the ability to multi-task and attention to detail.
• Strong computer and typing skills.

Working Conditions

This job operates in a professional office environment or remotely. This role routinely uses general office equipment.

Physical Requirements

• Ability to communicate clearly and exchange accurate information constantly.
• Constantly operates computer, keyboard, copy machine, phone, and other general office equipment.
• Ability to occasionally move objects up to 10 lbs.

Direct Reports

None.