Senior Application Support Specialist
Location
United States
Posted
11 days ago
Salary
Not specified
No structured requirement data.
Job Description
Role Description
The Sr. Application Support Specialist is responsible for leading end-to-end configuration of the Etiometry platform for new sites and expansions and maintaining the health of existing deployments. This role collaborates with hospital IT resources to establish data integrations, perform application updates, and resolve incidents that impact accessibility and functionality.
- Build deep knowledge of application infrastructure, configurations and integrations
- Configure the platform for new sites, including HL7 and API integrations
- Perform application updates, including pre-work, testing, and post-update documentation
- Handle customer support tickets, either by directly analyzing, troubleshooting and resolving or assigning to appropriate staff for response
- Participate in team calls for multiple concurrent projects, contribute insight, technical guidance, task updates, and potential risks/issues for team consideration
- Host and conduct application site checks to validate graphs and data are appearing as expected
- Create workflows and narrative documentation for user manuals and instructional materials
- Complete technical questionnaires for RFIs/RFPs
- Participate in process development and improvement activities
- Build positive relationships with project management, technical and clinical stakeholders, account executives, and engineering resources
- Handle secure data and PHI in accordance with company and federal policies
- Other responsibilities in line with managing a clinical decision support application may be added
Qualifications
- Bachelor degree in information technology, engineering, data science, or related field
- 3+ years experience working in a hospital or healthcare environment
- 3+ years performing technical configuration of a software application
- 3+ years performing application upgrades, including prep, testing and post-upgrade documentation
- 2+ years providing help desk support for software applications including troubleshooting, resolution and communication of ticket status and outcomes
- Intermediate proficiency with Red Hat Enterprise Linux (RHEL)-based systems and command line tools
- Intermediate skills in Confluence, JIRA, Microsoft Word, Excel, and PowerPoint applications or Google equivalents
- Familiarity with terminology and concepts related to web-based applications, servers, integrations, and user interfaces (SQL databases, HL7, FHIR, API, etc.)
- Familiar with policies and practices related to HIPAA compliance, data security, and user access
- Highly organized with effective systems for managing multiple clients with varied requirements
- Ability to work collaboratively with a range of internal and external stakeholders and technical staff
Requirements
- Linux certification
- 3-5 years of experience implementing software or biomedical hardware in a hospital environment
- Intermediate understanding of related healthcare technology such as EMRs, patient monitoring systems, interface engines and clinical decision support tools
Benefits
- Generous benefits package
- Paid vacation and major holidays off
- Flexible Time Off
- Flexible hours with work from home capabilities
- Incentive Stock Options
Job Requirements
- Bachelor degree in information technology, engineering, data science, or related field
- 3+ years experience working in a hospital or healthcare environment
- 3+ years performing technical configuration of a software application
- 3+ years performing application upgrades, including prep, testing and post-upgrade documentation
- 2+ years providing help desk support for software applications including troubleshooting, resolution and communication of ticket status and outcomes
- Intermediate proficiency with Red Hat Enterprise Linux (RHEL)-based systems and command line tools
- Intermediate skills in Confluence, JIRA, Microsoft Word, Excel, and PowerPoint applications or Google equivalents
- Familiarity with terminology and concepts related to web-based applications, servers, integrations, and user interfaces (SQL databases, HL7, FHIR, API, etc.)
- Familiar with policies and practices related to HIPAA compliance, data security, and user access
- Highly organized with effective systems for managing multiple clients with varied requirements
- Ability to work collaboratively with a range of internal and external stakeholders and technical staff
- Linux certification
- 3-5 years of experience implementing software or biomedical hardware in a hospital environment
- Intermediate understanding of related healthcare technology such as EMRs, patient monitoring systems, interface engines and clinical decision support tools
Benefits
- Generous benefits package
- Paid vacation and major holidays off
- Flexible Time Off
- Flexible hours with work from home capabilities
- Incentive Stock Options
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