• Oversee operational execution of Customer Identification Program (CIP) for all customers through specialized team • Ensure customer onboarding teams execute document collection, identity verification, and OFAC screening • Monitor execution of Customer Due Diligence (CDD) including beneficial ownership identification • Monitor and report customer onboarding volumes, turnaround times, and SLA compliance • Coordinate with business units on onboarding requirements and customer experience optimization • Oversee execution of comprehensive Know Your Business (KYB) procedures for fintech partnerships including entity verification, beneficial ownership, OFAC screening, and background checks • Oversee operational TPRM due diligence at onboarding • Coordinate with Advisory teams on integrated partner risk assessments (BSA/AML, Consumer Compliance, Fraud, Technology) • Execute annual TPRM reviews for all active partnerships per regulatory requirements and internal policy • Monitor partners for material changes, collect performance data, complaint metrics, regulatory actions, update risk ratings • Maintain exam-ready partnership documentation and escalate compliance concerns to Advisory • Execute periodic review program with risk-based frequency for all customer and partner relationships • Oversee monitoring of fintech partner end-users on risk-sampled basis to validate partner KYC/AML controls • Escalate customers/partners with increased risk to EDD team; execute exit decisions when risk appetite exceeded • Set performance targets, monitor metrics, manage capacity planning and resource allocation • Implement Advisory frameworks into operational workflows; ensure EDD team maintains investigative expertise • Partner with Quality Control on improvements; participate in Enterprise Compliance Committee representing operational feasibility • Design and optimize workflows; implement TPRM platforms, and workflow management • Partner with Head of Technology & AI on automation and system enhancements • Support regulatory examinations • Coordinate exam responses with Advisory; implement remediation plans from exams, audits, and testing • Ensure operational compliance with BSA/AML, CDD Rule, OFAC, and TPRM regulatory expectations