• Design, build, and deploy intelligent chat agents and automated workflows to resolve common customer and frontline issues. • Integrate core systems (such as Salesforce) with AI tools to create a unified, compliant user experience. • Develop and optimize prompts to ensure the AI delivers accurate, relevant answers and help content. • Evaluate, onboard, and manage AI/ML tools and emerging technologies to enhance system performance. • Implement safeguards and monitoring to maintain accuracy, prevent misinformation, and build user trust. • Collaborate with Product, Engineering, QA, Content, and Analytics teams to embed conversational AI into business strategy and track performance. • Apply machine learning and large language models to improve natural language understanding and generation in our chat agents.