WorkSpan

Grow Revenue Faster Co-Selling with Partners

Director AI PLG

Artificial IntelligenceArtificial IntelligenceFull TimeRemoteTeam 51-200Since 2015H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

10 days ago

Salary

Not specified

5 yrs expEnglish

Job Description

• Design and maintain an AI technology stack that supports automated customer life cycles and product-led engagement • Unify customer data into a definitive system of record to power all automated communications and buyer journeys • Evaluate and implement AI tools and data constructs that solve specific friction points in the freemium and trial conversion process • Establish data pipelines and model governance to ensure reliable, scalable, and automated insights • Implement AI-driven experiences within the application to communicate directly with users based on real-time behavior • Develop AI-powered health monitoring and expansion strategies to drive engagement beyond the initial sales meeting • Scale operations through automation, focusing on 'human-in-the-loop' workflows rather than managing a large manual team • Provide recommendations to product and marketing teams on building the foundation for new, automated GTM motions • Serve as the AI subject matter expert, 'charting the path' for growth by translating business requirements into technical AI solutions • Conduct a 90-day 'listening tour' to map out current onboarding processes, data availability, and build customer empathy • Establish performance metrics and continuously optimize AI models based on business outcomes and ROI

Job Requirements

  • 5+ years in revenue, sales, or marketing operations with recent, hands-on experience implementing AI tools
  • Proven experience at a Product-Led Growth company, ideally at the Series C stage
  • Strong background in data analysis, aligning data models, and evaluating model performance
  • Data-driven and experimentation-minded with specific experience in freemium/trial conversion models
  • A 'scrappy' approach to execution with the ability to manage vendor relationships and lead change management

Benefits

  • Own your results and make a tangible impact on the business
  • Develop a deep understanding of GTM working closely with leadership across sales & marketing
  • Work with driven, passionate people every day
  • Be a part of an ambitious, supportive team on a mission

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