• Participate in a 24×7 on‑call rotation as a Tier‑3 escalation engineer for Prisma SASE. • Troubleshoot and resolve complex issues across: Prisma SD‑WAN control and data planes, Prisma Access (Remote Networks, Mobile Users, Service Connections). • Lead high‑severity incident response, customer communications, and root cause analysis (RCA). • Own the full service lifecycle: Customer onboarding, Change management, Platform upgrades and migrations, Decommissioning. • Validate and enforce security policies, routing and segmentation strategies, high availability and resiliency standards. • Support advanced routing implementations: BGP (required), OSPF. • Enable and support hybrid and cloud connectivity: AWS, Azure, Google Cloud Platform. • Partner with security teams to align network enforcement with enterprise security posture. • Contribute to automation and standardization.