IQVIA
Accelerate innovation for a healthier world.
MedTech Clinical Phone Support Specialist
Location
Nebraska + 4 moreAll locations: Nebraska, Ohio, Oregon, Michigan, Texas
Posted
18 hours ago
Salary
$20 - $30 / hour
3 yrs expEnglish
Job Description
• Provides customers with service and product troubleshooting via telephone and email.
• Troubleshooting includes Clinical Diagnostics.
• Provides documentation of calls in CRM system; escalates issues requiring further investigation.
• Performs technical and application support needed for after-hours on weekdays, weekends, and holidays.
• Participate in 10 weeks training curriculum.
• Flexible and able to handle multiple tasks.
• Strong verbal and written communication skills.
• Be available during non-business hours (5:00pm-5:00am PST), Weekend Coverage (5:00pm Friday - 5:00am Monday PST), Saturday (5:00am - 1:00pm PST).
Job Requirements
- 3-5+ years of related lab experience required
- Strong experience in RT-PCR preferred but not required
- Virology experience helpful
- Med Tech / clinical lab technician background helpful
- Ability to troubleshoot Laboratory Information Systems interfaces and to network computers is helpful
- Demonstrate ability to handle inbound and outbound calls with professionalism while delivering high‑quality customer support
- Cytology experience helpful
- Leadership experience is a plus
- Strong communication skills both verbal and written
Benefits
- Develop strong leadership skills and interact with peers in the healthcare setting without patient care responsibilities
- Be at the forefront of cutting edge medical device technology
- Gain professional growth and exposure to medical device industry
- Access to continuing education via IQVIA Learning Center
