The Concierge Advocate acts as the primary contact for member inquiries via inbound and proactive outbound calls, serving as a liaison between members and internal/external stakeholders to resolve healthcare administrative issues. This role involves managing a specific group of members, driving customer service philosophy, and coordinating issue resolution across the value chain.

The Customer Service Representative I acts as the initial contact for members, providing excellent service regarding Oregon Health Plan (OHP), Medicaid, Medicare, Dental, and Mental Health inquiries. Responsibilities include researching and resolving eligibility issues, assisting with PCP assignments, and documenting all member communications.

This role is responsible for defining and executing the vision and operating model for Customer Experience, overseeing both Customer Support and Claims Operations to ensure timely, accurate, and empathetic support delivery across all customer interactions. The leader will also build the necessary infrastructure, including people, systems, and workflows, to support a growing customer base while driving continuous operational improvement.

The Financial Services Representative (FSR) plays a critical role in supporting patients through the financial aspects of fertility care. This position is responsible for: Insurance verification Financial counseling Treatment cost estimates Payment coordination for fertility serv...