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Role Description

The Payer Engagement Specialist II - Remote is responsible for providing administrative support for all payer engagement notifications, including:

• New clinics
• Relocations
• Closures
• TIN updates
• Acquisitions

This position also involves daily operation support, completing payer forms, sending weekly provider bulletins, and various other data verification activities as assigned.

Your Impact includes:

• Notify payers of any Hanger Clinic changes, such as address, tax ID, and Medicaid numbers
• Work within Salesforce system to ensure integrity of data
• Update provider information transmitted to large and regional payers
• Create and manage assigned work in Salesforce cases and review regularly with manager or designee
• Distribute customized provider directories for large, national, and regional payers
• Complete specific payer forms when the Clinic has a change of demographics
• Create cases for the credentialing team for adding new clinics to payers as appropriate
• Confirm and track updates and submit cases to add to Hanger billing system until project completion
• Review, complete, and return quarterly payer provider verification forms upon request
• Monitor payer central correspondence depository daily and disseminate to appropriate team members
• Produce reports and other ad hoc assignments as required

Qualifications

• Minimum: High School diploma or equivalent
• Minimum: 2 years of related experience
• Preferred: 3 years of provider servicing/customer service experience
• Preferred: Healthcare experience

Requirements

• Excellent customer service
• Good verbal, written, and organizational skills
• Familiar with various types of software applications, such as Salesforce and Acrobat
• Intermediate level user with Microsoft Excel and Word
• Attention to detail with the ability to quickly identify trends
• Able to multi-task and work independently in a time-sensitive environment with a heavy workload
• Able to effectively interface with all levels of employee, management, and external organizations
• Act with integrity in all ways and at all times
• Keep the patient at the center of everything that you do
• Foster open collaboration and constructive dialogue with everyone around you
• Continuously innovate new solutions, influencing and responding to change
• Focus on superior outcomes, and calibrate work processes for outstanding results

Benefits

• Competitive Compensation Packages
• 8 Paid National Holidays & 4 additional Floating Holidays
• PTO that includes Vacation and Sick time
• Medical, Dental, and Vision Benefits
• 401k Savings and Retirement Plan
• Paid Parental Bonding Leave for New Parents
• Flexible Work Schedules and Part-time Opportunities
• Generous Employee Referral Bonus Program
• Mentorship Programs - Mentor and Mentee
• Student Loan Repayment Assistance by Location
• Relocation Assistance
• Regional & National traveling CPO/CO/CP opportunities
• Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest