MURAL is a collaborative intelligence company powering effective ideation, innovation, alignment, and team building 💫
Senior Customer Success Manager
Location
United States
Posted
6 days ago
Salary
$150K - $180K / year
Job Description
Job Requirements
- 5+ years of Customer Success experience with (complex) Enterprise SaaS customers; experience driving outcomes for a portfolio (often 10–25 accounts).
- Strong discovery, consultative, and relationship-building skills; ability to interact with executive stakeholders and champion customer initiatives.
- Experience with collaboration tools and a working understanding of design thinking, agile, or consulting/project management methods preferred.
- Analytical and data-driven mindset; comfortable interpreting (usage) data to drive action.
- Strong communication and presentation skills, including comfort with executive-level audiences.
- Highly proactive, organized, and a team player able to thrive in a dynamic, fast-paced environment.
- Based in the U.S. or Canada region and willing to travel up to 15%.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
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