• Ensure patients statements are generating appropriately • Supports call center operations by receiving patient inbound calls • Works with the patient to establish payment terms • Utilize various RCM systems to assist with payments • Research and resolve patient billing concerns • Identify if specific receivables qualify as refunds, adjustments or write-offs • Initiate patient outbound calls to drive collections • Identify and communicate issues leading to patient complaints • Review and complete daily/weekly tasks to achieve collection goals • Assist in the development of training materials