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Role Description

• Handle incoming calls and emails from customers regarding watersports activities and services.
• Provide accurate information about our offerings, pricing, availability, and policies.
• Assist customers with making reservations, cancellations, and modifications.
• Address customer inquiries and resolve any issues or concerns promptly and professionally.
• Maintain a high level of product knowledge to effectively communicate details to customers.
• Record and update customer information in the company’s database.
• Follow up with customers as needed to ensure satisfaction and confirm reservations.
• Collaborate with other team members to ensure seamless customer service.
• Stay informed about company promotions, events, and special offers.
• Perform other duties as assigned by the supervisor.

Qualifications

• High school diploma or equivalent; additional education or certifications in customer service or related fields is a plus.
• Proven experience in a call center or customer service role.
• Excellent verbal and written communication skills.

Requirements

• Must be able to walk on various types of surfaces including rough terrain, sitting, standing, maintaining balance, on the beach, and in the water, and working alone.
• Must be able to work various work settings such as exposure to sunlight and outside temperature.
• Must be able to lift 50lbs.
• Strong attention to detail and organizational skills.
• Strong interpersonal skills with the ability to build rapport with customers.
• Ability to multitask and handle a high volume of calls and emails.
• Proficiency in using computer systems and software.
• Knowledge of watersports activities and equipment is highly desirable.
• Ability to speak and write clearly and concisely.
• Must be willing to work holidays, nights, and weekends.
• Must have strong interpersonal skills and positive attitude.
• Team Player, positive and enthusiastic attitude.

Benefits

• Starting at $20/hour + Commission

Work Arrangement

• This is a fully remote position.