M7 Health

A modern way to manage and support your nursing workforce

Operations Lead

OperationsOperationsFull TimeRemoteTeam 11-50H1B No SponsorCompany SiteLinkedIn

Location

New York

Posted

10 days ago

Salary

Not specified

EnglishGo

Job Description

• Go Live Management: Project manage the entire go live process, coordinating with customers and M7 team members to ensure each activity is planned, assigned responsibility, and executed successfully. • Understand the staffing workflow at the hospital, including unit-specific staffing operations, and ensure all units and personnel are correctly accounted for in the M7 platform. • Train unit-leadership and other key stakeholders on how to use the M7 platform. • Post-Launch Adoption: Drive successful M7 adoption in the first month after go live, maintaining close relationships with facility leaders and nurse managers to ensure the platform is being used effectively. • Monitor platform engagement and proactively identify and address any barriers to adoption before they become bigger issues. • Act as the voice of the customer internally — synthesizing feedback from nurse leaders and surfacing patterns to the product team to directly shape platform improvements.

Job Requirements

  • Project Management: You have a strong skillset in project management and can run activations from end-to-end, coordinating activities with hospital leadership, hundreds of staff members, and internal team members over multiple weeks.
  • Live Problem-Solving: You thrive working with health system leadership to understand each nursing unit and co-develop optimal configuration in the M7 platform.
  • Clear Communication: You communicate proactively and with clarity — both with customers and internally.
  • Coaching and Relationship Building: You enjoy teaching people new technology in an approachable manner and building collaborative relationships with customers during Go Lives and ongoing support.
  • Product Mastery: You invest in building deep knowledge of the M7 platform and are always looking for ways to contribute to the team's ways of working — whether through improving playbooks, sharing what you're learning, or helping teammates level up.
  • Travel: You enjoy traveling to provide in-person support.

Benefits

  • industry-competitive compensation
  • cash compensation
  • equity
  • healthcare benefits

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