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Role Description

This role involves representing a leading Biotechnology company across various projects via inbound/outbound telecommunication.

• Maintain excellent quality standards for all client programs; adhere to program scripts and guidelines.
• Accurately collect information required by individual programs and correctly capture in specific program databases.
• Exhibit effective communication and tele-management skills.
• Converse with callers in an empathetic manner and facilitate their understanding of medical terminology, as needed.
• Possess effective organizational skills, including working with multiple projects simultaneously.
• Adhere to all company policies and Standard Operating Procedures.
• Display flexibility within the department to maximize utilization, including performing administrative and non-telecommunication duties as needed.
• Safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA).

Qualifications

• Bachelor’s degree or equivalent work-related experience.
• Inbound Call Center experience required.
• Excellent verbal, written, and listening communication skills.
• Ability to join frequent meetings and calls without disruption or disconnecting.
• Competency with a computer keyboard and mouse; technically savvy.
• Pleasant and professional telephone manner.
• Flexibility in scheduling for rotating shifts to accommodate the needs of the business.

Benefits

• Competitive compensation
• Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotions
• Employee discounts & exclusive promotions
• Recognition programs, contests, and company-wide awards
• Exceptional, collaborative culture
• Best Places to Work in BioPharma (2022, 2023, & 2024)
• Certified Great Place to Work (2022, 2023, 2025)

Company Description

Inizio Engage is a strategic, commercial, and creative engagement partner that specializes in healthcare. Our passionate, global workforce augments local expertise and diverse mix of skills with data, science, and technology to deliver bespoke engagement solutions that help clients reimagine how they engage with their patients, payers, people, and providers to improve treatment outcomes.

Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge, and support they need.

• We empower everyone
• We rise to the challenge
• We work as one
• We ask what if
• We do the right thing

To learn more about Inizio Engage, visit us at: https://inizio.health/