• Analyze customer activity to identify and determine metrics to ensure that customers are leveraging our products effectively and finding value in our services. • Monitor and identify usage trends to uncover risks and support greater adoption rates. • Establish and maintain customer relationships to drive upgrade revenue through increased product adoption and usage. • Become an expert in the products available to our customers and have the ability to educate customers on the use and benefit of our products. • Work cross-functionally with Sales, Product Development, and Services teams to share customer insights to develop new value propositions, build awareness, and reveal expansion opportunities. • Partner with sales team to ensure a smooth transition and onboarding experience.