• Oversee the design, delivery, and measurement of strategic capability development plans that address critical organizational knowledge and skills to enhance field force impact • Drive principles of educational excellence across his/her team to achieve the organization’s commitment to exceptional customer engagement • Leads and is viewed as a strategic thought partner to the business for skill development and capability enhancement • Leverages significant market, competitor, industry, and cross-functional business knowledge to foresee and manage potential business challenges and opportunities • Influences overall business strategy and decisions within own department and with key stakeholders and drives business impact by constantly aligning with business’ top and bottom-line objectives • Consults partners and peers on key industry and leading practices and help solve complex issues and provide strategic direction by keeping a perspective and balance on external and internal view • Makes strategic investments by allocating resources according to departmental and organizational priorities • Defines new ways to leverage the organization’s resources to support the needs of the business