• Own, evolve, streamline, and maintain the operating rhythms necessary to support ERG programming - enabling them to function seamlessly. • Responsible for the application, election, and training of ERG leads, tracking and delivery of key projects that contribute to the ERG programs success. • Developing cross-functional processes/trackers/tools for events, communications, and key moments, and communicating regularly with partner teams. • Enabling and ensuring great collaboration between ERGs across the company, and amplifying their effectiveness to lead to better outcomes. • Set standards for collaboration and optimizing information flows for the program (what is our goal, why is it important, and when, where, how we meet, communicate, and decide). • Zoom in and zoom out, to see how all the moving parts should tie together, and systemize them into a functioning program aligned to a single set of goals. • Make clear process documents and regularly iterate on processes to ensure you are a “one-stop-shop” for streamlining the connections between ERG leads and business teams, particularly for events, communications, and key moments. • Meet regularly with ERG leads and ERG members to communicate key priorities, align on progress, and build relationships. • Be an empathetic listener to concerns raised within communities, protect safe spaces, and provide key insights to the business. • Be the facilitator of listening and understanding employee needs and sentiments across a diverse workforce and helping leaders respond appropriately. • Surface insights and employee experience themes around various facets of identity to leadership in order to bring our core value of “Go Far Together” to life. • Drive transparent and effective communication to business partners regarding program progress, flags and decisions.