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Role Description

The Associate Customer Success Manager for ArrowStream provides ongoing support to our technology customers through hands-on training, data analysis and process guidance. The fast track to building customer relationships starts in implementation working alongside the Implementation Project Manager and continues through the transition to long-term account management.

• Monitor the support tool for new tickets submitted by customers or on behalf of customers
• Provide guidance and best practice methodology to customers using the system
• Update and create documentation for the support tool knowledge base to align with customer requests
• Recommend to each customer which tools should be used for specific purpose(s)
• Train customers on existing applications

Qualifications

• At least two years prior experience with the supply chain/technology industry
• Prior experience troubleshooting questions and resolving issues
• Competency in working with Microsoft Office Programs: Excel, Word, PowerPoint, etc.

Benefits

• Amazing coverages to start, including medical, dental, and vision coverages
• Ancillary plans such as flexible spending accounts for both health and dependent care, critical illness, accident, and voluntary life
• Company paid life and long-term-disability plans
• 401(k) plan with company match
• Personal Responsibility Paid Time Off policy
• Half-day Summer Fridays

Company Description

ArrowStream is reshaping the landscape of supply chain optimization for foodservice businesses. The premier foodservice cloud platform for supply chain intelligence, we've connected over 105,000 restaurant locations to over 1,300 distribution locations, 11,000 manufacturers, and over 275 leading brands.

As a Buyers Edge Platform SaaS Solution, ArrowStream customers feel empowered to make informed decisions with our secure cloud-based data management solutions including ArrowStream Central (operators), Crossbow (distributors), and ChainConnect (manufacturers).

Not only are we strengthening buying decisions with our industry technology, but we're enforcing pricing accuracy, protecting supply, ensuring quality, and enhancing foodservice partnerships.