Customer Service Representatives provide front-line operational support by assisting Veterans and directing them to appropriate resources for questions, issues, and complaints. The core mission involves engaging the Veteran until a connection is made with someone who can help solve their problem.

Community Care Case Managers utilize a collaborative process of assessment, planning, facilitation, care coordination, evaluation, and advocacy to meet comprehensive health needs, promoting quality and cost-effective outcomes. Responsibilities include acting as a liaison, coordinating case management for complex cases across the care continuum, and assessing member status to develop plans for wellness and return to work.

This role involves directly engaging with growers to develop and expand the sales of strategic Company SEED partners within the assigned territory, while collaborating with leadership to execute business plans for profitable market share growth. Responsibilities also include communicating with retail stores for alignment, acting as a trusted advisor using digital tools, and achieving defined sales targets.

The Patient Engagement Center Advocate will service patients and providers through inbound and outbound calls, focusing on scheduling appointments, capturing messages for clinic staff, and addressing customer needs while meeting Key Performance Indicator goals. Duties include responding to calls promptly, accurately scheduling appointments in the EMR system, and documenting patient requests concisely to ensure successful follow-up.