• Build deep, ongoing relationships with customers to understand their evolving business challenges, goals, and GTM strategies. • Translate customer problems into clearly scoped internal projects, partnering with Product, Engineering, and Data teams to drive solutions. • Act as the customer's strategic advocate internally — ensuring their needs shape our roadmap and priorities. • Develop and present recommendations to customer stakeholders, framing insights in terms of business outcomes and value realization. • Identify opportunities to expand customer usage and deepen platform adoption based on their evolving needs. • Collaborate with Account Management and Data teams to ensure continuity from launch through long-term engagement. • Bring a consulting mindset to ambiguous problems — structure the question, gather the right inputs, and deliver a clear recommendation.