• Lead end-to-end implementation projects from kickoff through go-live, ensuring milestones are hit on time and with high quality. • Develop and drive mutual action plans tailored to each customer's goals and use cases. • Partner with customers to set up their data infrastructure — integrations, data dictionary, dashboards, and prompts relevant to their GTM use cases. • Coordinate internal and external resources to remove blockers and keep implementations running smoothly. • Support change management efforts, guiding customers through organizational adoption of HockeyStack. • Help customers define meaningful KPIs and ensure those metrics are tracked and reported post-launch. • Drive initial customer usage and showcase early value, accelerating time to "aha" moments. • Collaborate closely with Sales, Customer Success, Product, and Data teams to align on deliverables and dependencies.