• Serve as subject matter expert for U.S. and Puerto Rico leave and time away programs • Provide end-to-end case management and consultative support to employees and managers, ensuring compliance and a high-quality employee experience • Partner with Payroll, Legal, HR Service Center, and absence management/disability vendors to manage sensitive or complex leave matters with discretion • Monitor, escalate, and resolve pay discrepancies and system processing issues using sound judgment • Maintain accurate case tracking and support high-volume transactional processing as needed • Support administration of select U.S. health, life and ancillary benefit programs • Partner with vendors to resolve eligibility, enrollment, and claims-related issues • Assist with open enrollment preparation, audits, and testing • Contribute to process improvements to enhance operational efficiency and service delivery • Request, compile, and analyze benefits data to support compliance, planning, and program evaluation • Develop and maintain recurring reporting dashboards • Identify trends and provide actionable insights related to leave utilization, disability patterns, and benefits costs • Support preparation of materials for leadership reviews and vendor performance meetings • Participate in vendor meetings and quarterly performance reviews • Monitor compliance with federal, state, and local regulations related to health and leave programs • Support regulatory filings, audits, and disclosure requirements • Ensure vendor adherence to contractual and compliance obligations.