CSI

CSI is a leading technology partner delivering innovative solutions and expert service.

Vice President, Professional Services

Vice PresidentVice PresidentFull TimeRemoteTeam 1,001-5,000Since 1965H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

7 days ago

Salary

Not specified

12 yrs expEnglish

Job Description

• Lead the strategy, execution, and continuous improvement of post-implementation service delivery • Ensure world-class project delivery, consulting, and client experiences • Oversee engagement quality, methodology creation and adoption, operational performance, customer satisfaction, and financial health • Act as a senior escalation point for strategic customers • Direct a high-performing organization of delivery and operational leaders • Partner cross-functionally to align Professional Services with company strategy, product evolution, and enterprise standards

Job Requirements

  • 12+ years of experience in Professional Services, Delivery, Consulting, or related fields
  • 7+ years leading multi-layered delivery or operational teams
  • Demonstrated expertise in operational excellence, continuous improvement, or operating model transformation
  • Strong understanding of software delivery, implementation methodologies, and customer lifecycle management
  • Exceptional executive presence, communication ability, and stakeholder management skills
  • Track record of driving measurable improvements in delivery predictability, quality, and financial performance.

Benefits

  • Competitive salary
  • Eligibility for incentive awards based on individual and business performance
  • Comprehensive range of benefits

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