The Marketplace & Merchandising Manager owns the performance, quality, and scalability of our online product catalog across all sales channels, including Shopify, Amazon, eBay, and Walmart. This role is responsible for accelerating time-to-market for new listings, ensuring competitive and profitable pricing, and delivering a consistent, high-quality brand experience across platforms.

This manager will lead a team of 4-6 and build scalable workflows, quality standards, and performance metrics to maximize revenue, improve conversion, and strengthen multi-channel visibility. Success in this role means faster listings, smarter pricing, and a best-in-class marketplace presence that drives sustainable growth

Responsibilities:

• Review Offer Competitiveness: Continuously evaluate our product offers against key competitors across all marketplaces to ensure we are competitively positioned on price, shipping, promotions, and value. Identify gaps and opportunities where adjustments are needed to win conversion while protecting margin.
• Own Merchandising Decisions (Sales, Promotions, Discounts): Make data-driven decisions on sales, promotions, and discount strategies across channels. Balance revenue growth, inventory goals, and margin targets while aligning promotions with marketplace dynamics and business priorities.
• Set Team Priorities and Create Execution Tickets: Translate merchandising strategy into clear, actionable priorities for the Parts Specialist, Listings Specialist, QA Specialist, and A+ Content Lead. Create and manage tickets that define scope, urgency, and success criteria to ensure efficient execution across the team.
• Review Marketplace Performance and Identify Improvements: Monitor performance across all marketplaces (Shopify, Amazon, eBay, Walmart), including revenue, conversion, visibility, and operational metrics. Identify underperforming areas, diagnose root causes, and define improvement plans to drive continuous optimization.
• Evaluate and Approve New Product Onboarding: Review new products and inventory opportunities to determine readiness and priority for onboarding across Shopify and marketplaces. Assess product fit, demand potential, competitive landscape, and operational feasibility to maximize return on new listings.