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Role Description

Team Velocity is seeking a highly experienced Senior SMS & Messaging Operations Specialist to own the architecture, compliance, provisioning, and operational performance of our SMS messaging infrastructure across hundreds of automotive dealer clients. You will serve as the internal subject matter expert for all messaging operations and work cross-functionally with Engineering, Product Development, Legal, and Client Services. This role is hands-on and technical.

• Design and manage multi-tenant SMS account structures.
• Register and manage A2P 10DLC brands and campaigns.
• Provision and manage long codes, toll-free numbers, and short codes.
• Structure number pools for scalability and throughput optimization.
• Ensure compliance with TCPA, CTIA, and carrier messaging policies.
• Monitor and mitigate content-filtering and SHAFT-related risks.
• Investigate carrier rejections and delivery issues.
• Optimize throughput, delivery rates, and cost per message.
• Partner with Engineering on API integrations (REST, webhooks, delivery callbacks).
• Maintain audit-ready documentation and onboarding playbooks.

Qualifications

• 5+ years’ hands-on experience with A2P SMS platforms
• Proven experience managing A2P 10DLC registration at scale
• Experience handling high-volume SMS traffic (100K+ messages/day preferred)
• Strong understanding of TCPA compliance and CTIA guidelines
• Experience troubleshooting delivery and carrier rejection issues
• Experience working in multi-client or SaaS environments
• Strong documentation and operational process discipline

Preferred Qualifications

• Automotive marketing or dealership experience
• Experience working within marketing agencies
• Familiarity with CRM integrations
• Basic knowledge of APIs (REST, JSON, webhooks)
• Experience supporting marketing data reporting environments

Success Metrics (First 6 Months)

• Standardized multi-tenant SMS architecture
• Reduced 10DLC rejection rates
• Improved message delivery performance
• Reduced carrier filtering incidents

Compensation

This is a full-time salaried position located in Herndon, VA. Compensation commensurate on experience. Medical, dental, vision, 401(k), wellness and more.

Next Steps

If you meet the requirements, and are interested in applying for this role, please complete the online application, be sure to include a current resume and contact information. Local and remote candidates (living within Eastern or Central Time Zone) will be considered. No relocation assistance provided for this position. NO PHONE CALLS PLEASE.

Company Description

Team Velocity is a full-service marketing agency serving the automotive industry, providing integrated marketing solutions to OEMs and dealerships nationwide. We leverage our proprietary Apollo® technology platform to predict consumer behavior, personalize marketing campaigns, and help dealerships drive more sales and service revenue. Our team members are driven, creative, and collaborative, enjoying a unique culture where innovation and client success are paramount.

Join us in revolutionizing automotive marketing and technology through powerful, data-driven insights, continuous improvement, and an unwavering commitment to reliability.