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Role Description

Healthcare Assistants placed through us typically support patient-facing and administrative workflows for U.S.-based medical practices. While the day-to-day varies by client, core responsibilities commonly include:

• Managing patient onboarding workflows, including consent forms and documentation.
• Completing welcome calls and follow-ups with patients and families.
• Verifying insurance eligibility and coordinating scheduling readiness.
• Maintaining accurate patient trackers and status logs.
• Escalating issues promptly when documentation or coverage is incomplete.
• Providing professional, empathetic customer service in all patient interactions.
• Identifying workflow gaps and proactively suggesting improvements.

Qualifications

• Strong written and spoken English.
• Experience in healthcare administration, medical office support, or medical assisting.
• Strong customer service experience with a professional, empathetic phone manner.
• Proactive and self-directed; able to work independently without relying solely on instructions.
• Highly organized with the ability to manage high volume and competing priorities.
• Comfort verifying insurance eligibility and navigating healthcare workflows.
• Ability to quickly learn new systems and adapt as you go.

Requirements

• Tools You May Use: Depending on the client, you may work with EMR/EHR systems (such as eClinicalWorks, Tebra, or similar), Adobe Sign or other e-signature tools, insurance payer portals, and spreadsheets for patient tracking.

Hours and Pay

• Location: Fully Remote (Contractor Basis)
• Schedule: Part-Time or Full-Time. Must be available within 8 AM – 6 PM in EST, CST or PST.
• Pay Range: $800 – $1,300 per month, depending on experience
• Equipment: BYO devices (we provide necessary software)

Company Description

We’re a staffing agency that exists to help people achieve freedom. Does the following describe you?

• Superb written and spoken English (we assess skills unassisted by AI tools).
• Entrepreneurial, attentive to others, curious, and hungry for growth.