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Role Description

As a Clinical Liaison at CareDx, you will interact with medical professionals at leading clinics to provide support and problem resolution, ensuring their long-term success. You will use your knowledge of the healthcare industry and medical diagnostic processes to be a proactive and thorough problem solver, activating customer trust and confidence in CareDx.

You will be an integral part of our commercial team and be responsible for the day-to-day support as the lifeline to our transplant centers and patients. Our customers include health care providers (physicians, nurses, clinical laboratory personnel), patients/caregivers, payers, and CareDx counterparts.

• Responsible for patient management, in support of CareDx’s transplant offerings, with a primary focus on CareDx’s laboratory tests.
• Work with transplant center staff, as a Clinical Educator, to streamline workflows and integrate CareDx’s transplant services into their process.
• Liaise between customers and cross-functional internal teams, ensuring CareDx solutions are delivered timely and successful.
• Respond to and resolve common external requests in a timely manner, including (but not limited to) customer order entry, results, reporting, reimbursement.
• Work with patients to coordinate blood draw logistics and ensure receipt of compliant orders.
• Lead operational efficiency exercises and identify ordering process improvements for healthcare providers and/or transplant centers.
• Coordinate timely processing for samples and customer inquiries.
• Maintain compliance with all applicable regulations referenced in CareDx SOPs, including HIPAA, CLIA, FDA, etc.
• Field travel within assigned geography to key accounts for business reviews and product updates.
• Other duties as assigned.

Qualifications

• RN degree is required.
• 5 plus years Transplant experience preferred.
• Certified Clinical Transplant Coordinator (CCTC) preferred.
• 25 - 30% Field Travel within assigned geography.
• Ability to thrive both independently and in a team environment.
• Proficiency in reporting and data analytic tools like Excel, Salesforce.com.
• Strong verbal and written communication skills.
• Demonstrated ability to influence without direct authority and to develop and maintain strong cross-functional partnerships.
• Proven experience in managing customer expectations and product development updates.

Benefits

• Competitive base salary and incentive compensation.
• Health and welfare benefits, including a gym reimbursement program.
• 401(k) savings plan match.
• Employee Stock Purchase Plan.
• Pre-tax commuter benefits.
• Living Donor Employee Recovery Policy allowing up to 30 days of paid leave annually for organ or bone marrow donation.
• And more!