Client Success Manager
Location
United States
Posted
8 days ago
Salary
Not specified
No structured requirement data.
Job Description
Role Description
We are seeking a proactive and detail-oriented Client Success Manager to support our US-based clients, specifically within the ABA (Applied Behavior Analysis) sector. This is a post-sale role focused on long-term client success, retention, and account growth through strong relationship management.
- Manage a portfolio (book) of existing US-based client accounts.
- Serve as the primary point of contact post-implementation.
- Ensure ongoing client satisfaction and platform adoption.
- Support client retention and long-term account growth.
- Collaborate with Implementation Managers (who may have handled onboarding and training).
- Monitor account health and proactively address concerns.
- Maintain accurate documentation and communication records.
Note: This is not a sales or new business development role.
Qualifications
- Proven background in Customer Success or Account Management.
- Experience managing a book of business.
- Strong post-sale client relationship management experience.
Requirements
- Technical exposure such as setting up SFTP.
- Working with or understanding APIs.
- Healthcare industry experience.
- Candidates from fast-paced healthcare recruiting environments.
- Understanding the urgency and demands of healthcare clients.
Key Competencies
- Self-starter who does not require heavy hand-holding.
- Well-rounded and dependable.
- Fast learner on systems and platforms.
- Strong communicator.
- Detail-oriented and organized.
- Comfortable working in a fast-paced, high-demand client environment.
- Able to collaborate effectively within a team structure.
What Success Looks Like
- Clients remain engaged and satisfied long-term.
- Strong partnership built with ABA clients.
- Seamless collaboration with the existing CSM.
- Proactive account management rather than reactive support.
Job Requirements
- Proven background in Customer Success or Account Management.
- Experience managing a book of business.
- Strong post-sale client relationship management experience.
- Technical exposure such as setting up SFTP.
- Working with or understanding APIs.
- Healthcare industry experience.
- Candidates from fast-paced healthcare recruiting environments.
- Understanding the urgency and demands of healthcare clients.
- Key Competencies
- Self-starter who does not require heavy hand-holding.
- Well-rounded and dependable.
- Fast learner on systems and platforms.
- Strong communicator.
- Detail-oriented and organized.
- Comfortable working in a fast-paced, high-demand client environment.
- Able to collaborate effectively within a team structure.
- What Success Looks Like
- Clients remain engaged and satisfied long-term.
- Strong partnership built with ABA clients.
- Seamless collaboration with the existing CSM.
- Proactive account management rather than reactive support.
Related Guides
Related Job Pages
More Customer Success Manager Jobs
The Manager, Technical Customer Success will lead a team of Project Specialists and Analysts to deliver high-quality experiences for internal and external customers, focusing on relationship establishment and process consistency. This role involves driving results within scope, managing budgets, developing training materials, optimizing workflows, and accurately forecasting workload and resources.
Director, Technology Customer Success
JLLJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously.
The primary purpose of this role is to lead the deployment of successful analytics and insights solutions for prospective clients, which involves managing communication between engineering, product development, account, and client teams. This includes managing, mitigating, and reporting project risks while assuring client satisfaction with the delivery.
The Customer Advocate responds to various inquiries from members, providers, and agents, requiring interpretation of multiple contracts regarding benefits and claims. Responsibilities include providing high-level customer service via phone, letter, or walk-in, educating members, and accurately tracking all correspondence in a computerized system.
The Customer Success Manager owns the post-sales customer experience, focusing on key accounts to drive adoption and value realization for research solutions, ultimately impacting revenue retention. This involves establishing strong customer relationships, monitoring health metrics, and collaborating cross-functionally to ensure clients achieve their goals.
