Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleep. More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together. Welcome to Crescendo. Welcome to what’s next.
AI Applications Specialist
Location
United States + 180 moreAll locations: United States, Canada, Brazil, Colombia, Argentina, Chile, Venezuela, Bolivarian Republic Of, Bolivia, Plurinational State Of, Ecuador, French Guiana, Guyana, Paraguay, Peru, Suriname, Uruguay, Mexico, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama, Dominican Republic, Puerto Rico, Bahamas, Guadeloupe, Haiti, Jamaica, Martinique, Montserrat, United Kingdom, Germany, France, Estonia, Portugal, Hungary, Poland, Ukraine, Romania, Bulgaria, Czech Republic, Slovakia, Belarus, Moldova, Republic Of, Sweden, Greece, Belgium, Italy, Ireland, Switzerland, Netherlands, Finland, Malta, Denmark, Lithuania, Croatia, Spain, Austria, Bosnia And Herzegovina, Iceland, Luxembourg, Macedonia, The Former Yugoslav Republic Of, Montenegro, Norway, Serbia, Slovenia, Albania, Cyprus, Latvia, Monaco, South Africa, Egypt, Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Congo, Côte D'ivoire, Congo, The Democratic Republic Of The, Equatorial Guinea, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-bissau, Kenya, Lesotho, Liberia, Libyan Arab Jamahiriya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mayotte, Morocco, Mozambique, Namibia, Niger, Nigeria, Réunion, Rwanda, Senegal, Seychelles, Sierra Leone, Somalia, Sudan, Swaziland, Tanzania, United Republic Of, Togo, Tunisia, Uganda, Zambia, Zimbabwe, Georgia, Turkey, Israel, United Arab Emirates, Armenia, Azerbaijan, Bahrain, Iraq, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Palestinian Territory, Occupied, Yemen, India, Japan, Philippines, Pakistan, Thailand, Singapore, Viet Nam, Taiwan, Province Of China, Indonesia, Cambodia, Lao People's Democratic Republic, Malaysia, Myanmar, Korea, Republic Of, China, Afghanistan, Bangladesh, Bhutan, Kazakhstan, Kyrgyzstan, Maldives, Mongolia, Nepal, Sri Lanka, Tajikistan, Turkmenistan, Uzbekistan, Australia, Papua New Guinea, Kiribati, Palau, French Polynesia, Tuvalu, New Zealand
Posted
10 days ago
Salary
Not specified
No structured requirement data.
Job Description
Role Description
We are seeking an AI Applications Specialist to design, build, and optimize AI-driven solutions that improve operational efficiency and scalability across BPO operations. This role focuses on identifying operational inefficiencies and transforming them into structured AI applications and workflow automations that reduce manual workload, improve quality consistency, and drive measurable business impact.
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AI Application Development
- Design and develop AI copilots and structured prompt frameworks
- Configure AI-powered workflows and automation solutions
- Improve AI output quality, classification logic, and operational usability
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Process Mapping & Optimization
- Map end-to-end operational workflows before automation
- Identify inefficiencies, manual bottlenecks, and repetitive processes
- Design improved workflows supported by AI and automation tools
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Experimentation & Implementation
- Conduct pilots and controlled experiments before full-scale rollout
- Compare baseline vs post-automation performance metrics
- Continuously refine prompts, AI models, and workflow automations
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Performance & Impact Measurement
- Establish operational baselines such as processing time, cost, and quality metrics
- Track efficiency improvements, productivity gains, and quality outcomes
- Measure ROI and operational impact of AI initiatives
Qualifications
- 3–5+ years of experience in operations, process improvement, workflow automation, digital transformation, or related operational roles
- Experience analyzing workflows and implementing process improvements that improve efficiency, quality, or scalability
- Exposure to AI tools, copilots, or automation platforms used in operational environments
- Experience in BPO, shared services, or service delivery operations is highly preferred
Requirements
- Strong understanding of AI tools and prompt engineering for operational use cases
- Experience in workflow automation, process design, and operational optimization
- Ability to conduct process mapping and identify operational inefficiencies
- Strong analytical skills with the ability to measure baseline performance and operational improvements
- Experience running pilots, experiments, or proof-of-concept initiatives to test new solutions
Benefits
- Hybrid working arrangements
- Competitive base salary
- Generous paid time off
- Comprehensive benefits package including medical, dental, and vision options
- Access to free posture-based fitness workouts from home
- Training and professional development opportunities
- Be part of a people-first, values-driven organization
- Work with innovative global partners and diverse teams
Job Requirements
- 3–5+ years of experience in operations, process improvement, workflow automation, digital transformation, or related operational roles
- Experience analyzing workflows and implementing process improvements that improve efficiency, quality, or scalability
- Exposure to AI tools, copilots, or automation platforms used in operational environments
- Experience in BPO, shared services, or service delivery operations is highly preferred
- Strong understanding of AI tools and prompt engineering for operational use cases
- Experience in workflow automation, process design, and operational optimization
- Ability to conduct process mapping and identify operational inefficiencies
- Strong analytical skills with the ability to measure baseline performance and operational improvements
- Experience running pilots, experiments, or proof-of-concept initiatives to test new solutions
Benefits
- Hybrid working arrangements
- Competitive base salary
- Generous paid time off
- Comprehensive benefits package including medical, dental, and vision options
- Access to free posture-based fitness workouts from home
- Training and professional development opportunities
- Be part of a people-first, values-driven organization
- Work with innovative global partners and diverse teams
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