Digital Product Manager
Location
United States + 180 moreAll locations: United States, Canada, Brazil, Colombia, Argentina, Chile, Venezuela, Bolivarian Republic Of, Bolivia, Plurinational State Of, Ecuador, French Guiana, Guyana, Paraguay, Peru, Suriname, Uruguay, Mexico, Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua, Panama, Dominican Republic, Puerto Rico, Bahamas, Guadeloupe, Haiti, Jamaica, Martinique, Montserrat, United Kingdom, Germany, France, Estonia, Portugal, Hungary, Poland, Ukraine, Romania, Bulgaria, Czech Republic, Slovakia, Belarus, Moldova, Republic Of, Sweden, Greece, Belgium, Italy, Ireland, Switzerland, Netherlands, Finland, Malta, Denmark, Lithuania, Croatia, Spain, Austria, Bosnia And Herzegovina, Iceland, Luxembourg, Macedonia, The Former Yugoslav Republic Of, Montenegro, Norway, Serbia, Slovenia, Albania, Cyprus, Latvia, Monaco, South Africa, Egypt, Algeria, Angola, Benin, Botswana, Burkina Faso, Burundi, Cameroon, Cape Verde, Central African Republic, Chad, Congo, Côte D'ivoire, Congo, The Democratic Republic Of The, Equatorial Guinea, Eritrea, Ethiopia, Gabon, Gambia, Ghana, Guinea, Guinea-bissau, Kenya, Lesotho, Liberia, Libyan Arab Jamahiriya, Madagascar, Malawi, Mali, Mauritania, Mauritius, Mayotte, Morocco, Mozambique, Namibia, Niger, Nigeria, Réunion, Rwanda, Senegal, Seychelles, Sierra Leone, Somalia, Sudan, Swaziland, Tanzania, United Republic Of, Togo, Tunisia, Uganda, Zambia, Zimbabwe, Georgia, Turkey, Israel, United Arab Emirates, Armenia, Azerbaijan, Bahrain, Iraq, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia, Palestinian Territory, Occupied, Yemen, India, Japan, Philippines, Pakistan, Thailand, Singapore, Viet Nam, Taiwan, Province Of China, Indonesia, Cambodia, Lao People's Democratic Republic, Malaysia, Myanmar, Korea, Republic Of, China, Afghanistan, Bangladesh, Bhutan, Kazakhstan, Kyrgyzstan, Maldives, Mongolia, Nepal, Sri Lanka, Tajikistan, Turkmenistan, Uzbekistan, Australia, Papua New Guinea, Kiribati, Palau, French Polynesia, Tuvalu, New Zealand
Posted
10 days ago
Salary
Not specified
No structured requirement data.
Job Description
Role Description
Sun strong is searching for a Digital Product Manager to lead an agile team responsible for building and optimizing software that powers Sunstrong’s Customer Operations ecosystem. The Digital Product Manager will partner closely with technology and operations to design and deliver tools that enable core customer support functions, including:
- IVR optimization
- Billing platforms
- Customer communication workflows
- Agentforce enhancements
- Inbound/outbound campaign management
- Contact center operations
The ideal candidate will have a strong background in customer operations technology, billing systems, data management, and customer communication strategies. Experience supporting or deploying solutions related to:
- Call routing
- Collections workflows
- CRM/contact center integrations
- Agent desktop tools
The role requires comfort working in a data-driven environment, including the ability to perform hands-on data analysis to drive prioritization and improve customer experience outcomes.
The Digital Product Manager will define the vision and roadmap for the Customer Operations software team. This individual will engage directly with operations teams, call center agents, and customer experience stakeholders to:
- Understand pain points
- Translate business needs into actionable product requirements
- Assess the business value and impact of new features across customer touchpoints
Qualifications
- Bachelor's degree or equivalent
- 4+ years related business experience
- 2+ years experience as a product owner or manager
- 2+ years experience with supporting/facilitating projects for cloud-based technology
- 2+ years experience with agile
- Thorough understanding of Product Life Cycle management controls
Requirements
- Strong background in Salesforce Service Cloud
- Experience modernizing customer service operations (queue-based → Skills-based OmniChannel routing, Agentforce bots)
- Familiarity with OmniChannel, IVR routing, email-to-case, and AWS environments
- Familiarity with CRM models in complex enterprise environments
- Experience with Salesforce Data 360
- Strong data analysis skills, including experience with SQL and Python
- Strong statistical background
- Familiarity with AI-assisted development platforms like Cursor
Company Description
Job Requirements
- Bachelor's degree or equivalent
- 4+ years related business experience
- 2+ years experience as a product owner or manager
- 2+ years experience with supporting/facilitating projects for cloud-based technology
- 2+ years experience with agile
- Thorough understanding of Product Life Cycle management controls
- Strong background in Salesforce Service Cloud
- Experience modernizing customer service operations (queue-based → Skills-based OmniChannel routing, Agentforce bots)
- Familiarity with OmniChannel, IVR routing, email-to-case, and AWS environments
- Familiarity with CRM models in complex enterprise environments
- Experience with Salesforce Data 360
- Strong data analysis skills, including experience with SQL and Python
- Strong statistical background
- Familiarity with AI-assisted development platforms like Cursor
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